Privacy Policy

Information you give us:

• Name, phone number and email, when you submit our contact form
• Suburb, service requested, urgency and message details, from the contact form fields
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, such as page views, time on page and scroll depth
• Device information, including browser, operating system, IP address and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms, if you arrived via a paid ad

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

• Cloudflare: hosts the website and protects it from malicious traffic. Processed in the United States, with global edge presence. See Cloudflare's privacy policy for details.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processed in the United States. See Google's privacy policy for details.
• WildJar (or equivalent call tracker): tracks which marketing channel a phone call came from. Processed in Australia. See the provider's privacy policy for details.
• Our lead management system: receives contact form submissions so we can respond to your enquiry. Processed per our chosen lead system.

Cookies are small files stored on your device when you visit a website. This site uses cookies for analytics and tag management, to help us understand how the website is used and to attribute marketing channels correctly. Cookies do not identify you personally, and we do not use them to build an advertising profile of you across other websites. You can disable cookies in your browser settings at any time, but some features of the site may not work as intended if you do. Refer to your browser's help documentation for instructions on managing cookies.

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings (if any): retained for 12 months, unless required for an ongoing dispute

• Access: you have the right to ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to legal record-keeping requirements
• Complaints: you can complain to us first. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect your personal information, including secure hosting and infrastructure via Cloudflare, HTTPS encryption on this website, and access controls on our lead-management system. No method of transmission or storage is completely secure, and while we work to protect your information, we cannot guarantee absolute security.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If a parent or guardian believes their child has submitted personal information to us, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Electrician Booragul
• Operating under: Fully licensed and insured electrical business, Lic #451348C
• Phone: (02) 4072 9996
• Website: electricianbooragul.com.au

See also our Terms of Use.